Office Manager

Expedia Cruiseshipcenters
Thunder Bay, ON

Expedia Cruiseshipcenters
Accountable for the day-to-day management and coaching of the Sales team to
effectively execute the sales and customer service approach.
In addition the right candidate will have all of the following
characteristics: a natural and dynamic leader, focused, energetic, driven to
succeed, objective driven, analytical with a sound knowledge of Microsoft
applications. Of utmost importance will be excellent communication and team
building skills. The right candidate will also have a personal passion for
Travel.
Your main responsibilities are to:
• Managing the office
• Set sales goals with each cruise consultant and help them reach and
surpass goals and monitor their progress
• Meet or exceed established goals for the office
• Train and coach cruise consultants on products, upcoming promotions, and
the sales approach of our Navigators SalesTraining for inside and outside
consultants
• Ensure all guests receive exceptional customer service
• Motivate the team to meet or exceed expectations
• Assist with Recruiting
• Ability to motivate consultants
• Ability to self-manage and self motivate
• Ability to sell travel
• Conduct team meetings
Please forward your resume to: sfriesen@cruiseshipcenters.com